XMAS25
Christmas Sale: Get 25% off your first 3 months on your next purchase until 3rd Jan 2026!
Contact Us
Any questions or concerns? Don't hesitate to get in touch! Our experienced team is available around the clock to assist customers with all kinds of enquiries.
Sales Enquiries
Use this for sales enquiries, affiliate payouts, and other non-account specific questions. Tickets are answered 24/7.
Technical Support
Having technical issues with your service? Report bugs or errors here, and our team will help troubleshoot and resolve the problems. Tickets are answered 24/7.
Billing Support
Use this for questions about your account, invoices, payments, subscriptions, or refunds. Tickets are answered Mon-Fri 10:00-17:00 GMT.
Support Docs
Read our extensive documentation for guidance on managing your servers and account.
Community Discord
Join our community to chat with others as well as receive community support.
Email Us
Prefer communicating via email? We aim to respond within three business days.
Company Information
Registered as Intranex Limited in England & Wales under CRN 16068461.
Lodestone is a trading name of Intranex Limited.
Mail Address
Intranex Limited
82A James Carter Road
Mildenhall
United Kingdom
IP28 7DE
contact@lodestone.host
It's rare to find a hosting company that combines technical excellence with such a personal touch, but Lodestone truly delivers on both fronts."
Excellent
Quickly get your game server or application online with us.
Our infrastructure, housed in top-tier data centres, allows us to boast an impressive SLA-backed 99.99% uptime for all services.
Our experienced support team is available around the clock to assist you, simply open a ticket and we'll be on the case.
Keep your servers online with enterprise-grade NeoProtect protection, including network filtering and protection layers.
We use the latest Ryzen 9 9950X processors with NVMe storage for unparalleled performance.
Most services are provisioned instantly after purchase so you can get started immediately.
We use modified versions of industry-leading control panels with modern interfaces.
Lodestone Game Panel
An intuitive interface for managing your game servers with real-time metrics, unrestricted file access, and dozens of essential features.
Worldwide locations for customers across North & South America and Europe.
Frequently Asked Questions
Find quick answers to the most common questions about our services. If you still need help, you can check out our extensive support docs or contact our team.
Our services are hosted in data centres located around the world. If possible, we can transfer your server to a different location completely free-of-charge, because you shouldn't have to pay extra for no reason. Our services are currently located in New York City, United States.
Yes, we offer a 24 hour money-back guarantee for all services except dedicated servers. If you're not satisfied with our services within the first 24 hours after purchase, we'll provide a full refund, no questions asked.
We understand the importance of having flexibility and being able to upgrade your plan. For most services, you're able to easily switch between plans in only a few clicks. When upgrading, you'll only have to pay the difference in cost.
We support payments through PayPal or Stripe (credit and debit cards). We make the billing process simple so that you can focus on managing your services.
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